FAQ

Mulesing free?

Yes! All of my yarn is ethically sourced from farms that do not practice mulesing.

Do you offer wholesale?

Of course! Please use the contact link in the menu for questions about wholesale options.

When will my in stock items ship?

We aim to ship all in stock items within 3-5 business days.

What's your time frame for pre-orders?

Typically I like to have pre-orders out no more than two weeks from the date the pre-order listing closes. For pre-order windows please see individual listings. Please note, if you purchase an in stock item with a pre-order, your entire order will ship with the pre-order. Please make two separate purchases if you don't feel like waiting for your in stock item.

What kind of workspace are you rockin'?

I'm lucky enough to have a expanded to a dye studio in a little corner of my garage. All yarn is hung to line dry outside in good weather or in front of the pellet stove during the cooler months. Our home is a smoke free, dog-friendly space. I do keep all skeins in plastic totes before and after dying and try my best to keep my dogs (and kids) away from the yarn.

My skein isn't identical to the picture. What's up?

The beauty of hand dyed yarn is in the variations within skeins of different and often the same batches of colorways. I always use the same recipes to replicate my colorways, but even still you may see unique differences between each skein. Also keep in mind that different bases absorb dyes differently, offering variations in saturation and speckles within a recipe. This only adds to the beauty of our yarn.

My order is wrong. Now what?

Oops! We are so sorry we got mixed up. Please contact us ASAP so we can get it resolved.

Tell me about a Serendipity Skein.

If you see a Serendipity Skein while you're perusing the store, understand that these colorways are one-of-a-kind. They might have been experiments, a test run, or a current colorway that had a mind of its own in the dye pot. I won't repeat these...at least I'll try not to, so grab them while they last!

Here's a tip!

If you are needing more than the amount listed of a colorway, please contact me before ordering. Often my colorways are a one time offering, unless I just absolutely fall in love with the color. So if you'd like to make a sweater or larger project out of something you've seen I'd love to have a dye session for just you. Send me an email to discuss your needs! Note: all Serendipity Skeins cannot be replicated as they are often times happy...or not so happy accidents.